These terms and conditions apply to all transactions conducted online, by e-mail or telephone with D and A Countrywear .We hope this will help you understand your rights and trust you that your shopping experience will be a satisfying one. It is our policy to ensure most importantly that your privacy and payments will be totally secure and that we comply with all relevant legislation.
Please note these terms and conditions do not affect your statutory rights but please read them carefully to ensure that you fully understand that by placing an order with us that you are agreeing to these terms and conditions.
These Terms and Conditions cover our following policies;
Returns
Exchanges
Cancellation
Faulty Products, Warranty or goods damaged in transit.
Our order processing, dispatch and delivery procedure,
Secure payments
Product
Sizes
GDPR and Cookies
Returns
Should you for any reason need to return any goods to us, please retain all original packaging including, packing slips, paperwork and labels. Unless there is an issue with warranty or failure of goods, all items should be unused with all original labels attached. ONLY faulty goods will be accepted in a used condition. Return all in suitable protective packaging (not light paper or plastic bags) and please ensure before packing that clothing is folded and zipped/buttoned as the dispatched condition.
Goods should be sent via a reputable courier or carrier service with adequate insurance to cover goods and on a signed for delivery service, as proof of posting alone will not be accepted as proof of delivery. D and A Countrywear cannot be held responsible for non receipt of goods or items damaged during their return. In these cases customers must claim against their courier or handler.
Return costs are the responsibility of the customer and will not be included in any refunds, unless goods are proven to be faulty or wrongly dispatched. If a refund is issued only the price of the goods alone will be included, all postage costs will be covered by the customer unless the goods are deemed to be faulty. Please include with all returned goods correspondence stating the reason for the return and if you require an exchange or refund. Return address below.
Exchange
We are happy to exchange any item you have purchased within 14 days if you are unhappy with a size or colour. Return it to us as above and we can make an exchange for either a similar item or credit to a similar amount (Less carriage) . In some circumstances we may not be able to change to goods for similar or equivalent therefore credit will be issued to suit. Used items are NOT suitable for exchange.
Cancellation of orders
If you need to cancel an order for any reason please email us immediately and provided we have not processed or dispatched we should be able to immediately refund including the postage costs . If we have dispatched you can return goods to us as above and in that instance we will refund less delivery. In some instances we may not be able cancel if it has not been dispatched but we will advise accordingly. As above ensure goods packaged and shipped as requested. Please note used items cannot be returned as cancelled.
Faulty Products
All products are covered by your statutory rights. Please note we can only be responsible for product failure due to defective workmanship or materials. We are not responsible for product failure if the product was not used for its intended purpose or was damaged by accident, misuse or neglect. In addition we are not responsible for failure of an item due to fair wear and tear or ageing but should you have a legitimate claim for a product failing please contact us by Email with details of the product, fault and age.
Under manufactures warranty definition a product is considered defective when it is damaged (and unusable) under normal use, and not through abuse, within 1 year of delivery.
In case of a defective product, please call your representative to pick up the product. We will organize the return of the goods at our cost. If the product is defective, a credit will be sent at the earliest possible opportunity.
In the event of any goods being delivered faulty, damaged in transit or incorrect according to the packing notes or the invoice then we will accept full responsibility and refund or exchange the item. You must notify us immediately if you have a problem, as any delay may affect our ability to place a claim against a courier for a transit damaged item. If possible photograph any damaged packaging before opening as this will help in any claim if goods inside are damaged.
Please note we cannot be held liable for any consequential loss caused by late delivery or failure to deliver by any delivery or carrier company. Liability in those cases is limited to the value of those items in the case of items that are shown not to have been received by the customer. We are unable to refund any postage costs unless the item was sent in error by ourselves, faulty or damaged upon delivery.
Order Processing, Dispatch and Delivery Times
Once an order is placed we aim to dispatch goods as soon as possible – this period will vary depending upon work load and timing, and may be as early as the same day, but is more likely to be the next working day. We make every effort to ensure that delivery takes place as quoted, but cannot guarantee delivery times. In the event that we cannot deliver your order, or a part of your order we will inform you within three working days and a full refund will be immediately available to you if you wish to cancel and purchases that are not available. As a UK customer we normally will dispatch via a reputable delivery or courier service. Delivery will normally be within three working days of dispatch and will need to be signed for Proof of Delivery. In some circumstances when tracking is available we will provide this information upon request.
Note this applies to all UK destinations including Scottish Highlands and Islands, and N. Ireland. However, remote locations may experience a delay on quoted delivery times.
Please note all quoted postal delivery times are from notification of an order being shipped, not from the notification of the order having been placed
Postal rates
We keep our postal rates as competitive as possible and therefore may change our couriers without notification.
Delivery costs can be found on the website however are as follows:
- £7.50 for any items up to £50.00
- £4.00 for items over £50.00 and up to £150.00
- Free delivery on orders over £150.00
During busy periods orders placed with paid delivery will be prioritised over Free Delivery.
Above applies to UK ONLY. For overseas additional rates will apply. Please note, in certain cases we reserve the right to refund any order that is not economically viable to deliver.
Secure Payment
To ensure your shopping experience with D and A Countrywear is safe and secure, we accept payment through a third-party payment provider – namely Sagepay.
Products
We stock a very wide range of products, in a huge range of sizes and colours. The website updates to show which items are out of stock, and our inventory control system will stop you buying an item that has become out of stock in the short time period between website updates. However, in a very small number of cases, due to an inventory error an order might be placed for an item that proves to be out of stock. In such circumstances we make a full and immediate refund of your entire payment to us.
Every effort is made to ensure that pictures accurately represent the products they show, and that colours are accurate, however, due to technical limitations (eg monitor setups) and slight product variations this is not always possible. For your information all our products are identified in the catalogue by a code with 4-7 characters. When requiring more information please quote this number on all correspondence. In addition as a number of our clothing lines are available in different colours, please indicate the colours you wish to enquire about.
Some products are available with different embroidery, and we do our best to ensure this matches the catalogue / internet images however we cannot exchange goods due to variation in embroidery.
Sizes
Most of our products are labelled with all European sizes to help customers when purchasing (French, English, German sizes). However, our ordering process is based upon the French sizes shown in the catalogue. You will find on a website a conversion table that enables you to select the desired sizes. Some products are sold in sets, so you must order according to the range shown. European sizes do on the whole convert to sizes slightly below UK sizes so please bear this in mind when choosing sizes.
We reserve the right to alter specifications and prices, and remove items from sale without notice when this is necessary. All prices displayed on the website are subject to change – this will not affect the price of an order after it has been placed.
Your Privacy and GDPR (Under Review)
At D and A CountryWear we realise your privacy is of the utmost importance.
We never release your personal details to third parties for mailing or marketing purposes.
When you make a purchase from D and A CountryWear we retain a copy of the order and only the information contained within (including your name, email address, delivery address, etc.) – this is used purely to record the transaction should we need to refer to it at a later date.
This information is treated as fully confidential.
At D and A CountryWear we value our customers, when you choose to purchase a product from us we automatically add you to our mailing list. We do this as we like to keep you updated on any offers, discounts or new products which are coming into stock. We promise to send no more than two emails a month to our customers as we understand how frustrating it is to receive a consistent barrage of spam emails every day. We also send you a welcome email once you have purchased from us detailing this promise, at this point if you do not want to receive any further emails simply click the ‘unsubscribe’ link at the bottom of the email and we will remove you permanently from our mailing list. Alternatively simply send us a quick email to ask us to remove you.
Use of Cookies
What is a Cookie?
A cookie is a small piece of text sent to your browser by a website you visit.
It helps a website to remember information about your visit, like your preferred language and other settings.
That can make your browsing experience easier and more useful to you.
Cookies are not computer programs, they can’t read other information saved on your hard drive, and are not used to recognise you as an individual.
They cannot be used to spread viruses, or get a user’s e-mail addresses etc.
Our website, like many others uses Google Analytics other information analysis.
Google Analytics is Google’s analytics tool that helps website and app owners to understand how their visitors engage with their properties. It may use a set of cookies to collect information and report website usage statistics without personally identifying individual visitors to Google.